The community concern form

When and why you need it

Let’s say you see an issue that impacts the community. Maybe there’s a sprinkler gone away at the Mix. Maybe there’s a downed tree blocking the sidewalk. Maybe you own a Cottage or Villa and your plants have died. What do you do? Who do you tell?

There’s a quick, easy, and fully digital community concern form, which is your best bet. You’ll need to include your contact info, Kissing Tree address, and details about your concern including photos, if you have them.

Once you hit submit a ticket will be created to help ensure your concern is trackable, and then it will be assigned to the Kissing Tree Community Life team. You’ll get an email confirmation of your submission, and in a timely manner — two business days at most, but often sooner — the team will reach out to you with info on how the concern will be addressed.

Why should I submit the community concern form?

Kissing Tree is a vibrant, growing community so we need everyone’s help when it comes to maintaining our unique character and high standards. As a resident, you’re our eyes and ears. By reporting concerns that impact the community, you’re helping to uphold your community’s undeniable curb appeal, which will help keep your home’s value high.

When should I submit a community concern?

Here are a few common scenarios when it’s best to submit one.

Trees, ponds & irrigation

If you spot an irrigation issue (flooding, blocked sprinklers, etc.), send in a community concern. If you’re worried about the health of a KT tree, send in the form so our landscaping team can look at it. See a dead tree or trash near a pond? Community concern form!

Amenity & landscape maintenance

If you see something inside or outside the Fitness Center, Mix, or in your neighborhood (overgrown shrubs, lifeless trees, etc.), go ahead and send in a community concern.

Compliance

While it’s best practice to chat with your neighbor first, if you need help with a compliance violation, let us know via a community concern. Keep in mind when you’re reporting a violation, you’ll need to include your first and last name, which could be shared with the party involved.

When isn't a community concern appropriate?

Additionally, there are some concerns that are outside of the Kissing Tree Community Life team’s jurisdiction:

  • The Kissing Tree Golf Club (which includes food and beverage) is managed by a company called Troon. If you have any related concerns, it is best to reach out to them directly.
  • If you’re having issues with wildlife such as racoons or armadillos, please call San Marcos Animal Control at 512-805-2655.
  • For non-emergencies, the city of San Marcos non-emergency line is 512-753-2108.
  • If you feel that you or someone else may be in immediate danger, always call 9-1-1.
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