New hours of operation

A few weeks ago, residents had the opportunity to respond to a community survey about Kissing Tree’s hours of operation. Its goal was to get a clearer picture of how and when residents use the amenities so we can staff according to needs and effectively manage the budget.

We received an astounding 384 responses, and across the five questions we asked, an average of 78% of respondents agreed with the proposed changes. As a result of this survey, Kissing Tree’s new hours of operation have been approved by the board of directors and go into effect Sunday, Nov. 6.

You can view the hours of operation for amenities by going to the resident website, navigating to Life at Kissing Tree > Amenities and clicking on the amenity of your choice. There, you will always find updated hours of operation. During this current change, pay close attention to the following hours:

Independence Hall
Fitness & Swim Center, including the children’s pool hours
Food and Beverage, including The Bar and Sam’s Café

We encourage you to explore these pages as there have been some changes to front desk ambassador, fitness, and children’s pool hours. Check out the individual amenities pages to note the changes, and then read the FAQ below.

FAQ

What is considered summer and what is considered winter?

Summer is considered March through November, and winter is considered December through February. Each season, you’ll find more exact information in our weekly highlights about the dates on which seasonal hours take effect.

Does this mean Independence Hall is closing early?

The Independence Hall front desk closure impacts front desk staff only; IH will still be open according to the hours posted above, including Sam’s Café and the bar.

Regarding the children’s pool hours, what is the definition of “holidays”?

Children’s pool hour changes are applicable on the day of a holiday and/or for the duration of a holiday weekend. For example, if a holiday falls on a Friday/Monday we will extend the children’s hours to include Saturday and Sunday. If a holiday falls on a Tuesday, it’s that day, no more. As for what is considered a recognized holiday, we will announce the schedule prior to the holiday.

What ages of children are allowed during children's pool hours?

Children’s pool hours are for anyone aged 18 and younger. To use the fitness center equipment, you must be at least 16 years of age and accompanied by an adult. For any other questions about fitness center rules, read the policy.

Will other staff members in Independence Hall be able to assist with air conditioning changes, chair/table coordination for meetings and events?

Yes, the porters will be able to coordinate chairs and tables for events. In addition, bar staff and porters can assist with air conditioning changes and other concerns.

What about prospective residents who need front desk help on the weekends?

This mirrors the sales center hours. Prospective residents would be referred to the sales team for assistance.

Can we have longer hours at the bar during games and playoffs?

The bar will be open later for any special events planned by our lifestyle director. These will be announced in our weekly highlights, so stay tuned.

On days where there are no front desk staff, could there be a self-checkout option for equipment such as pickleball paddles, frisbee golf discs, and bicycles?

Currently there is no checkout process in place, but we are reviewing the idea with our operations team.